Live Assisted Video KYC

  • Web Browser based Text & Video Chat – Desktop, Mobile and Pad
  • No Registration, Plugin, or App Download required by the Customer
  • Customer just needs to open a link (BestBank.com/KYC) in the browser
  • Enter name and get connected to a Bank Employee
  • Connect to a selected Employee, or go through a Round Robin System
  • Employee gets the option of initiating a Video Call
  • Employee gets the option of Recording the call and taking Screenshots
  • Both can share files over the text chat
live assisted video verification

User Workflow

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Customer will open a link in a browser from a Mobile or Desktop like BestBank.com/KYC

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Will enters Name & get connected to a pre-decided Employee, or go through a Round Robin System

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Employee will get a Notification on the Mobile App or Web Login

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Customer will accept the call and get connected instantly

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Employee will Initiate a Video Call with the Customer from Desktop

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Both will get connected on Text Chat and can share files

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Once connected on the call Employee can do the following

  • Share Files
  • Ask the User to shift to Back Camera on Mobile
  • Record One way or Two way Video
  • Take the User's Photo
  • Take Screenshot of the User's Video while showing a Photo ID
  • Match the Photo ID with the User's Face
  • Take the Customer's Location